IT Technician Help Desktop Support Visa Support Available

IT Technician Help Desktop Support Visa Support Available

Job Requirements

  • Business level Japanese (JLPT N2 up level)
  • Business level English
  • Must currently live in Japan
  • More than 3 years of experience as an engineer
  •  More than 2 years of experience with Deskside Support or Helpdesk

    * Troubleshooting experience for PCs, Printers, and mobile terminals
    * Sufficient knowledge about Microsoft office
    * Sufficient knowledge of Microsoft OS and Troubleshooting ability[Welcome if you have]
    Wide basic knowledge about Network, Server, telephone
    * Japanese ability, N2 level or higher

Job Description

1,Provide onsite and desk side support services to end users.

  Troubleshoot PC related problems at the direction of client level 2 or SPOC.

2,Complete incidents and requests within SLA in pressurized environment.

3,Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.

4,Ensure tickets are updated on a daily basis.

5,Support meeting room environment and video conferencing.

6,Support printers, scanners and other peripherals.

7,Support mobile devices, such as iPads, iPhones and Android devices.

8,End-User Data back-up and restoration when required in the course of a service incident.

9,Business travel required, not too frequent

10,As directed by client Tech support will assist in troubleshooting the data center devices

  (Router,Switch…),basic network knowledge

11,English and Japanese  communication skill

■ Job Types: Full-time, Permanent

■ Time  : 9:00 ~18:00( Lunch 1H)

※sometimes alternately : Night support(by call) /Holiday support /business trip

■ Vacation/Holidays

・Saturday, Sunday (Full weekly two-day system)

・Public holidays

・Summer holiday

・New year holiday

・Paid holiday

・Special leave for weddings and funerals

・The number of annual holidays: 120 or more

■Place: Chuo-ku, Tokyo

■Salary : 300,000 yen or more

*Depending on your experience and skills

■English required (Japanese is OK at N2 level)


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